1. Introduction
This Privacy Policy (“Policy”) describes how Rogue Productions, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of visitors and users (“you” or “your”) of our website located at rogueproductions.net (the “Site”) and any related services, applications, or platforms operated by us (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, you must immediately cease use of our Services.
This Policy applies to all information collected through our Services, regardless of how it is submitted or transmitted.
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following types of personal information when you voluntarily provide it to us:
- Contact Information: Name, email address, phone number, and mailing address when you fill out contact forms, request quotes, or communicate with us.
- Account Information: If you create an account on our customer portal, we collect your email address (used as your account identifier), a password (which we never store in plain text — only as a cryptographic hash), optional profile details such as display name, company, and contact preferences, and, if you enable two-factor authentication, the information needed to verify your identity at sign-in.
- Payment Information: Billing name, billing address, and payment method details. Note: We do not directly store credit card numbers or sensitive payment data. All payment transactions are processed through secure third-party payment processors.
- Project Information: Business name, project requirements, design preferences, content, images, access credentials, and other materials you submit as part of a project engagement.
- Communications: Any messages, feedback, or other content you send to us through our contact forms, email, mobile messaging, or other communication channels.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
- Network Information: IP address, which may be anonymized, internet service provider, and general geographic location, such as city or region level only.
- Cookies and Similar Technologies: See Section 6 for details on our use of cookies.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including analytics providers, advertising networks, payment processors, social media platforms, and other service providers, but only to the extent permitted by law and only to the extent you have authorized those third parties to share such information with services like ours.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To process and fulfill service requests, orders, and transactions.
- To communicate with you regarding your projects, inquiries, purchases, account, or requested services.
- To send you service-related notices, updates, administrative messages, and transactional communications.
- To personalize your experience on our Site.
- To analyze usage trends and improve the functionality, security, and performance of our Services.
- To detect, prevent, and address fraud, security issues, unauthorized activity, and technical problems.
- To comply with applicable legal obligations and enforce our Terms of Service, Client Services Agreement, and other applicable agreements.
- To protect the rights, property, and safety of our Company, our users, our clients, and the public.
- To send marketing communications only where permitted by law and where you have not opted out.
We will only use your personal information for the purposes described in this Policy or as otherwise disclosed to you at the time of collection. We do not sell your personal information to third parties.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Services, including hosting providers, payment processors, email delivery services, analytics providers, cloud infrastructure providers, domain registrars, and software vendors. These providers are authorized to use your information only as necessary to provide services to us and are expected to maintain the confidentiality and security of your data.
- Legal Compliance: We may disclose your information if required to do so by law, regulation, legal process, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, prevent abuse, or respond to a government request.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, financing, sale of company assets, or transfer of all or a portion of our business, your personal information may be transferred as part of that transaction. We will make reasonable efforts to notify you via email and/or a prominent notice on our Site of any material change in ownership or uses of your personal information.
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
- Project-Related Services: If you engage us for client services, website development, hosting setup, domain configuration, third-party integrations, or related project work, we may share limited information with third-party providers as reasonably necessary to perform the requested services.
We do not disclose personal information to third parties for their own direct marketing purposes.
5. Data Security
We implement commercially reasonable technical, administrative, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:
- Encryption of data in transit using TLS/SSL protocols.
- Access controls limiting employee and contractor access to personal data on a need-to-know basis.
- Regular security assessments and monitoring.
IMPORTANT DISCLAIMER: While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and any transmission of personal data is at your own risk. Rogue Productions, LLC shall not be liable for any unauthorized access to, or breach of, your personal information that occurs despite our commercially reasonable security measures. You acknowledge and agree that you provide your personal information at your own risk.
7. Mobile Messaging Privacy Notice
If you opt into any mobile messaging program offered by Rogue Productions, LLC, including SMS or text message communications, we will only use the information you provide in connection with that program to transmit mobile messages, respond to you, provide requested services, send transactional updates, or otherwise operate the mobile messaging program.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH A MOBILE MESSAGING PROGRAM TO ANY THIRD PARTY FOR SUCH THIRD PARTY’S MARKETING PURPOSES OR FOR SUCH THIRD PARTY’S OWN BENEFIT.
We may disclose mobile messaging information as necessary to satisfy any law, regulation, legal process, or governmental request, to avoid liability, to protect our rights or property, to enforce our agreements, or to protect the safety and security of our users, clients, Company, or the public.
This Section is strictly limited to mobile messaging programs and does not limit or modify other provisions of this Privacy Policy that may govern the relationship between you and us in other contexts.
If we provide separate Mobile Messaging Terms and Conditions, those terms will apply in addition to this Privacy Policy.
8. Public Areas and User-Shared Information
Please be aware that whenever you share information in any public area of the Site or Services, that information may be accessed, viewed, collected, or used by others.
In addition, when you share information in communications with third parties, including through social media platforms, comments, reviews, testimonials, public forums, or other external services, that information may be passed along, saved, copied, reposted, or made public by others.
This means that anyone with access to such information may potentially use it for any purpose, including sending unsolicited communications. We cannot control and are not responsible for what third parties may do with information you choose to share publicly or with others. You should exercise caution when deciding what information to disclose.
9. Third-Party Services
Our Services may contain links to third-party websites, services, platforms, tools, plugins, integrations, or applications that are not owned or controlled by Rogue Productions, LLC.
We are not responsible for the privacy practices, content, security, availability, performance, policies, or actions of any third-party websites or services. We strongly encourage you to review the privacy policies and terms of service of any third-party sites or services you visit or use.
Our use of third-party services, including but not limited to payment processors, hosting providers, domain registrars, analytics tools, email service providers, and software platforms, is governed by their respective privacy policies and terms of service. Your interaction with those services is at your own risk, and Rogue Productions, LLC assumes no liability for the practices, policies, errors, omissions, or actions of any third-party service.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide Services, complete transactions, maintain business records, resolve disputes, enforce agreements, and satisfy legal, accounting, tax, reporting, or compliance requirements.
When your information is no longer needed, we will securely delete, de-identify, or anonymize it in accordance with applicable law and our internal retention practices.
Project-related data may be retained for a reasonable period after the completion of a project for reference, warranty, support, legal compliance, business recordkeeping, and dispute resolution purposes.
11. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information, subject to legal, contractual, security, and business recordkeeping exceptions.
- Opt out of marketing communications.
- Opt out of certain data sharing where required by applicable law, including “Do Not Sell” or “Do Not Share” rights where applicable.
- Request that we restrict or object to certain processing activities.
- Request portability of your personal information in a structured, commonly used, and machine-readable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority, regulator, or privacy authority, where applicable.
To exercise any of these rights, please contact us using the information provided in Section 18. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
We may need to verify your identity before processing your request. Depending on your request and applicable law, we may ask you to provide information reasonably necessary to confirm that you are the person whose information is the subject of the request or that you are authorized to make the request on that person’s behalf.
Please note that some requests may be limited by applicable law, legal obligations, contractual requirements, security obligations, fraud prevention needs, or our need to maintain accurate business and transaction records.
12. State Privacy Disclosures
Certain U.S. state laws, including California’s “Shine the Light” law and Nevada’s online privacy law, may provide residents with rights regarding a business’s disclosure or sale of personal information to third parties.
Please note that Rogue Productions, LLC does not disclose personal information to third parties for their own direct marketing purposes, and we do not sell personal information for monetary consideration.
If you are a resident of a state that provides specific privacy rights, you may contact us using the information provided in Section 18 to submit a privacy-related request. We will review and respond to such requests in accordance with applicable law.
If our data practices change in the future, we will update this Privacy Policy as required.
13. Notice to Residents of Canada
If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law.
You may have the right to request access to personal information we hold about you and to request correction of that information if you believe it is inaccurate or incomplete. If you would like to access or correct your personal information, please contact us using the contact information provided in Section 18.
In some cases, we may not be able to provide access to certain personal information, including where the information contains personal information about another individual, where disclosure would create security concerns, where disclosure would reveal confidential commercial information, or where access may be limited by law.
To help protect against fraudulent or unauthorized requests, we may ask you for information to confirm your identity or authority before granting access to or correcting personal information.
Subject to limitations under applicable law, you may also withdraw your consent to certain processing of your personal information. Please note that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. If you withdraw consent for processing that is necessary for us to provide goods, services, communications, or project work to you, we may no longer be able to provide those goods, services, communications, or project work.
14. Children’s Privacy
Our Services are not directed to individuals under the age of 18 (“minors”). We do not knowingly collect personal information from minors.
If we become aware that we have collected personal information from a minor without verified parental consent, we will take steps to delete that information promptly.
If you believe we may have collected information from a minor, please contact us immediately.
15. International Users and Data Transfers
Our Services are operated from the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
By using our Services or providing information to us, you acknowledge that your information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate.
Where required by applicable law, and where we transfer personal information outside the United States, European Economic Area, United Kingdom, Switzerland, Canada, or other jurisdictions with data transfer requirements, we may rely on appropriate contractual, organizational, or technical safeguards. These safeguards may include Standard Contractual Clauses, vendor certifications, data processing agreements, or participation by applicable vendors in recognized data transfer frameworks, such as the EU-U.S. Data Privacy Framework, where applicable.
We will take commercially reasonable steps to ensure that any such transfers are conducted in accordance with applicable law.
16. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Changes will be effective immediately upon posting the revised Policy on our Site with an updated “Last Updated” date. Your continued use of our Services after any changes constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROGUE PRODUCTIONS, LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, USE, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY, OUR PRIVACY PRACTICES, ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR PERSONAL INFORMATION, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, OR ANY THIRD-PARTY SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL ROGUE PRODUCTIONS, LLC’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR OUR PRIVACY PRACTICES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Rogue Productions, LLC, its officers, directors, members, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of our Services, your violation of this Privacy Policy, your violation of applicable law, your misuse of personal information, or your violation of the rights of any third party.
Rogue Productions, LLC shall not be responsible for any legal fees incurred by you in connection with any claim or dispute arising from this Policy or our Services.
18. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Rogue Productions, LLC
Pensacola, FL
Website: rogueproductions.net/contact